Shipping and Returns

Thank you for choosing NXG Asia for your shopping needs. Please review our shipping and returns policy to understand how we process orders and handle returns to ensure a smooth and satisfying shopping experience.

A. Shipping Information

Order Processing:

  • Orders are typically processed within 1-2 business days after payment verification.
  • You will receive a confirmation email with your order details and tracking information once your order has been shipped.

Shipping Methods:

  • We offer various shipping options based on your location and preference.
  • Standard shipping: Estimated delivery within 5-7 business days.
  • Expedited shipping: Estimated delivery within 2-3 business days.
  • International shipping: Delivery times vary based on destination.

Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • Free shipping may be available for orders above a specified amount. Check our website for current promotions and offers.

B. Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below:

Eligibility:

  • Items can be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

How to Initiate a Return:

  • Contact our customer support team at NXG Asia to initiate the return process.
  • Provide your order number and the reason for the return.

Return Shipping:

  • Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item received.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

C. Exchange Policy

If you received a defective or damaged item and need to exchange it for the same item, please contact us immediately at NXG Asia. We will guide you through the exchange process and ensure you receive a replacement item promptly.

D. Contact Us

If you have any questions about our shipping and returns policy, please do not hesitate to contact us at contact@nghiepxuan.com or Tel: +84-939-345-598 . Our customer support team is here to assist you.

Effective Date: 11/01/2023